Cookie policy
Effective from 1 July 2026
Cookies are small text files placed on your device by websites you visit. This page explains which cookies Gateway Estate Maintenance Ltd uses on this website, what they do, and how you can control them. It should be read together with our privacy policy.
Essential cookies
These cookies are necessary for the website to function — signing in, keeping forms secure and remembering your cookie choice. They do not require consent and cannot be switched off through our controls, though you can block them in your browser (parts of the site, such as the portals, will then not work).
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie | Keeps authorised users signed in to the customer and operations portals. Set only when you sign in. | Session / up to 30 days |
| Security tokens | Protects forms against cross-site request forgery and abuse, including the enquiry form. | Session |
| Cookie preferences | Remembers whether you have accepted or declined analytics cookies via the banner. | 6 months (180 days) |
Analytics cookies (optional)
With your consent, we use analytics cookies to measure how the website is used — page views, journeys through the site and broad device information. These are set only after you accept them, and no analytics data is used to identify you or combined with your customer records. We do not send operational, customer or employee information to analytics providers.
| Cookie | Purpose | Duration |
|---|---|---|
| Analytics identifiers (e.g. _ga, _ga_*) | Help us understand which pages are used and how visitors move through the site, so we can improve it. Data is aggregated; we do not use it to identify individuals. | Up to 24 months |
How to control cookies
On this site:you can accept or decline analytics cookies when the choice is presented, and change your mind at any time by clearing this site’s cookies in your browser — the choice will be presented again on your next visit.
In your browser:every major browser lets you view, block and delete cookies, per site or globally. Look for “Cookies and site data” in your browser’s privacy settings (Chrome, Edge, Firefox and Safari all publish step-by-step guides). Blocking all cookies may stop parts of this site working, particularly the customer portal.
Analytics opt-outs: most analytics providers offer their own opt-out tools, such as browser add-ons that prevent measurement across all sites that use them.
Questions about this policy: info@gemcontracts.co.uk.