The people your properties answer to
An operator is only as good as the desk behind it. These are the people who own GEM’s response times, quotations, compliance calendars and client relationships — the names you will actually deal with.
Richard Calloway
Managing Director
Richard founded GEM after two decades running maintenance operations for London managing agents, and still reviews every service commitment personally.
Amelia Hart
Operations Director
Amelia runs the operational lifecycle end to end — from first response targets to the audit trail behind every completed job.
Daniel Okafor
Contracts Manager
Daniel owns client relationships across our subscription portfolios, translating surveys and callouts into clear, costed programmes of work.
Priya Nair
Head of Finance
Priya keeps quotations, invoicing and subscriber billing precise — the same discipline we bring to the properties, applied to the numbers.
Talk to the desk directly
No call centres and no ticket queues — enquiries land with the operations team you see here, and are answered within one working day.